Frequently Asked Questions
Find instant answers to all your questions regarding booking procedures, outstation travel, airport pickups, vehicle specifications, and booking policies.
Booking
How do I book a cab with Velora Cabs?
Send your trip details — pickup location, drop location, date, time and number of passengers — on WhatsApp to +91 87803 11279 or call us. We will confirm fare and cab within minutes.
How far in advance should I book?
We recommend booking at least 2–4 hours in advance for outstation trips and 30–60 minutes for local city rides. For early morning airport drops (before 6 AM), booking the night before is ideal.
Can I book by phone call instead of WhatsApp?
Yes. Call us on +91 87803 11279 any time of day or night. Our team will take your details and confirm the booking over the call.
Is online payment required at the time of booking?
No advance online payment is required to confirm a booking. Fare details are shared and confirmed before the trip begins. For payment terms, please confirm directly when booking.
Outstation
Which cities does Velora Cabs serve for outstation trips?
We cover 14 cities across Gujarat and Mumbai: Bhavnagar, Ahmedabad, Vadodara, Surat, Bharuch, Dahej, Vapi, Daman, Dholera, Mumbai, Bhuj, Gandhidham, Amreli and Palitana, plus many more on request.
Do you offer one-way outstation trips?
Yes. One-way outstation cabs are available on all our major routes. You pay only for the trip from your origin to your destination — no return-fare charges.
Can the driver stay overnight for a multi-day trip?
Yes, multi-day outstation trips are available. Driver accommodation on outstation nights is typically the customer's responsibility; please confirm specifics when booking.
Is there a stop option during long-distance trips?
Yes. You can request short comfort stops or en-route pickups. Please mention this at the time of booking so the driver is informed.
Airport
Which airports do you serve?
We serve Ahmedabad (SVPI Airport / AMD), Vadodara Airport, Surat Airport (STV), Bhavnagar Airport, Mumbai Chhatrapati Shivaji Maharaj International Airport (BOM / CSIA), and Bhuj Airport.
Do you track flights for airport pickups?
Our drivers monitor flight arrival information to adjust pickup time for delays, helping ensure you are not kept waiting after landing.
Can you help with luggage at the airport?
Yes. Our drivers assist with loading and unloading luggage at pickup and drop points.
Vehicles & Safety
What vehicles are in the Velora Cabs fleet?
Maruti Swift Dzire (AC sedan, 4 passengers), Maruti Suzuki Ertiga (AC family MUV, 6 passengers), and Tempo Traveller (AC group vehicle, up to 15 passengers).
Are the vehicles air-conditioned?
Yes. All vehicles in our fleet are air-conditioned and cleaned before every ride.
Are Velora Cabs drivers verified?
Yes. Drivers are police-verified and experienced on highway and city routes.
Is GPS tracking available during the trip?
Our vehicles are GPS-equipped for route monitoring and driver accountability throughout every journey.
Payments & Policies
How is the fare calculated?
Fare is based on distance and the vehicle category selected. Your exact fare is shared and confirmed before your trip starts — no surprise charges at the end.
Are tolls and parking included in the fare?
TODO: owner to confirm toll and parking policy. Please update this answer before going live.
What is the cancellation policy?
TODO: owner to confirm. See /cancellation-policy for a draft that needs legal review and owner verification.
Is GST applicable on cab fares?
TODO: owner to confirm whether GST is applicable and at what rate.